User guide

Scan & Pay

Customers scan items with their own phone, pay in your Shopify checkout and walk out. No queue at the till.

How customers shop

  1. Scan & PayPoint your camera hereOpen scanner
    1

    Scan the store sign

    The customer points their phone camera at the Scan & Pay sign. The scanner opens on your store, with no app to install.

  2. 0123456Added to cartPay now · 1 item
    2

    Scan each item

    They scan the barcode on each product, or the QR code on its shelf label. Each scan adds the item to their cart.

  3. DeliveryShipPickupYour storeFREEPaymentPay nowNoshipping
    3

    Pay in your checkout

    They tap Pay now and pay in your normal Shopify checkout. Shipping is hidden, so they choose Pickup at your store.

  4. Thank you!SCAN & PAY RECEIPT#10017:10:42 PMlive clock · 1 itemSTAFF
    4

    Show the receipt and go

    The Thank you page shows the order number and a live clock, so staff can see at a glance it isn't an old screenshot.

Set up in about 10 minutes

Scan & PaySkip the queue
  1. 1

    Start your free trial

    Open Scan & Pay in your Shopify admin and choose Plan. 7 days free, then $9.99 every 30 days.

  2. 2

    Set up pickup in Shopify

    Settings → Locations: your store needs a street address. Settings → Shipping and delivery → Pickup in store: turn it on for that location.

  3. 3

    Put stock at that location

    Each product you sell this way needs stock at the pickup location, and a barcode or SKU on the product.

  4. 4

    Turn on Scan & Pay

    In the app's Settings: turn on Scan & Pay and Pickup only for scan carts, add your areas (e.g. Front shelf), and Save.

  5. 5

    Print the sign and labels

    QR codes & labels: print a sign for each area and, if you like, QR shelf labels on Avery sheets.

  6. 6

    Try it once

    Scan the sign with your phone, add one item, pay, and check the order appears on the app's Home page.

Staff Counter

For customers who'd rather hand items to staff. Turn it on in Settings → Counter.

  1. CounterCharge
    1

    Staff scan the items

    In the app, open Counter. Scan with a USB barcode scanner or type the code, then tap Charge.

  2. Scan to pay $749.95CheckoutTotal$749.95Pay now
    2

    The customer pays the QR code

    A QR code appears on screen. The customer scans it and pays on their own phone, in your checkout.

  3. PaidOrder #1002 · $749.95Updates on its own every few seconds
    3

    The screen turns Paid

    The Counter checks every few seconds and shows Paid once the money is in. Cash? Tap Paid in cash instead.

Finding scan orders

scan-and-pay

Every order that came from the scanner.

scan-and-pay-counter

Orders charged from the Counter.

scan-location:Front shelf

Which sign the customer scanned, when you have several.

Filter Orders by these tags in Shopify, or see the latest on the app's Home page.

Common questions

“No locations with your items” at checkout

Every item in the cart needs stock at one pickup location that has a street address. Empty old items from the cart and try again.

Checkout asks for a shipping address

Local pickup isn't on yet (Settings → Shipping and delivery), or the customer is on the Ship tab. Tap Pickup.

Why is a billing address needed?

Shopify asks for it on every card payment. Shop Pay, Apple Pay and Google Pay fill it in with one tap.

A barcode says “not found”

Add the barcode or SKU to the product, make sure the product is Active and on the Online Store, then try again.

The scanner says it isn't available

Scan & Pay is turned off in Settings, or the plan isn't active. Check the app's Plan page.

Does the app take payments?

No. Customers pay in your own Shopify checkout, so the money goes where all your Shopify payments go.